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Self Care

The Pharmacy First Minor Ailments Service is primarily designed as a “walk in” service so that patients exempt from prescription charges of all ages can access self-care advice for the treatment of minor ailments and, where appropriate, be supplied with over the counter medicines, without the requirement to attend their GP practice for an appointment and prescription.

The rules of access are as follows:

·         The scheme is available to patients exempt from prescription charges who are registered with a participating General Practice in Dudley, Sandwell & West Birmingham and Wolverhampton CCG areas.

·         Visits are limited to six times in a twelve-month period.

·         The scheme is only for the treatment of a current common ailment and not to restock medicines.

·         The patient will need to attend the pharmacy personally.

·         The patient will need to bring their NHS number with them for the scheme to operate.

Conditions that can be treated for either under 16 (U16), over 16 (O16), or both include:

Acute cough

Acute fever (U16)

Acute Pain/Earache/

Headache/Temperature (O16)

Athlete’s foot

Bacterial conjunctivitis

Bites, stings and allergies

Cold sores

Colds and ‘flu


Cystitis (O16)


Dry skin/simple eczema (U16)

Dermatitis/allergic rashes (U16)



Hay fever

Haemorrhoids (O16)

Heartburn/indigestion (O16)

Infant decongestion

Mouth ulcers & teething

Nappy rash


Sore throats (O16)

Sprains & strains ( O16)

Sunburn (U16)


Thrush (oral & vaginal)

Verrucas and warts


See a list of participating Pharmacies by clicking here 


Where to find advice on self-care:

You can also find more help on a range of health problems, including the services available to you on the following:

NHS Website:

Healthy Sandwell:

Sandwell & West B’ham CCG:

Self-Care Forum:


NHS 111 Online:

If you have an urgent health concern you can either use the NHS 111 phone service or access the NHS www web service (

The NHS 111 Online service is completely free, user friendly and available 24/7.


Fact Sheets:

 Click any of the documents below to help with your self care for a variety of conditions:


Low back pain


Heartburn and Indigestion

Fever in Children



Cough in Adults


Sprains and Strains

Sore Throat

Middle Ear Infections

Common Cold


Urine symptoms in Men

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