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Our Responsibilities To You

    • You will be treated as an individual in the care and attention that you receive and should be shown courtesy and respect.

    • Following discussion you will receive the most appropriate care, and this will be given by a suitably qualified member of staff, no care of treatment will be given without your consent.

    • Be referred to consultant when their GP or Nurse thinks it necessary and to be referred for a second opinion if they and their clinician agree to this

    • Have access to their own Health records, subject to any limitations of the law, and to know those working under the NHS have a legal obligation to keep their confidentiality.

    • The Practice operates an open list policy and any patient wishing to join the practice will not be discriminated against.

    • All patients will be treated with equality, dignity and respect.

    • Choose whether or not to take part in medical research or student training.

    • Any patient between the ages of 17 and 74 years are entitled to a health check if they so desire. Annual health checks for the over 75’s if necessary.

    • Receive full and prompt reply to any complaint made regarding the NHS.

    • Have a named GP.

    • Children under 5 seen on the same day 

    • Over 75s, patients with learning disabilities and carers are given a dedicated number to ring on registration

    • All patients are provided with online passwords to access repeat prescribing, appointments and access to medical records

Your Responsibilities To Us

    • We ask that you treat your clinicians and practice staff with the same courtesy and respect.

    • If you change your name, address or telephone number that you let us know straight away.

    • Please do everything you can to keep appointments and if you are unable to attend to inform us as soon as possible.

    • Please try to be punctual, if you arrive late for appointments, it may cause delay for other patients.   If you do arrive late it will be at the discretion of the clinician as to whether you are seen or asked to make a further appointment.

    • Please do not ask for a home visit unless you are unable to attend the surgery at all, if you do need a home visit, please try and call before 11:00am.

    • Please ensure that you allow sufficient time when ordering your prescriptions, so that you do not run out of medication completely.

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